For the purposes of all references on this website, diamondcorporation.co.za, Diamond Corporation SA, South Africa TM, is herein referred to as “Diamond Corporation SA” or the “Diamond Corporation SA website”.
Diamond Corporation SA provides this website as an informational resource for diamond shopping and as a retail platform for certified loose diamonds and fine jewellery.
These Terms and Conditions apply to orders shipping to addresses in South Africa, Botswana, Mozambique, Namibia, Zambia, Tanzania, Malawi, Lesotho, Swaziland, Mauritius, Madagascar, the United Kingdom, Australia, New Zealand, Hong Kong, North America and South America.
Please read these Terms and Conditions carefully.
By using this website, you agree to be bound by the Terms and Conditions set out below.
If you do not agree to these terms, please do not use this website or make any purchase through it.
These Terms and Conditions govern your use of, and any purchase made through, the Diamond Corporation SA website and constitute a binding agreement between you and Diamond Corporation SA.
Diamond Corporation SA reserves the right to change or modify these Terms and Conditions, as well as any policy or guideline on this website, at any time and in its sole discretion.
Any such changes or modifications will become effective immediately upon publication on this website.
Your continued use of this website following any such changes constitutes your acceptance of the revised Terms and Conditions.
You are therefore encouraged to review these Terms and Conditions and any other applicable policies regularly to remain informed of the terms governing your use of this website.
If you do not agree to any amended terms, you must discontinue use of this website.
If you have any queries or concerns regarding our Terms of Use, please contact our Customer Service Department.
Email: sales@diamondcorporation.co.za
Telephone: +27 87 700 1219
Customer service hours: Weekdays 09:00 – 17:00
Our Terms of Use Include
COPYRIGHT
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Copyright © 2013 – 2021 Diamond Corporation SA ™ and Diamond Corporation SA ®.
All information, text, logos, images, graphics, site design, software and other content are the copyrighted work and exclusive property of Diamond Corporation SA ™ and Diamond Corporation SA ®, its subsidiaries, affiliated companies and licensors.
These materials are protected by Z.A.R., U.K., U.S. and international copyright laws.
Usage Restrictions
— Any reproduction, modification, distribution, transmission, republication or display of the content on this Website is strictly prohibited.
— Diamond Corporation SA authorises use of materials on diamondcorporation.co.za solely for personal, non-commercial or educational purposes supporting Diamond Corporation SA services.
— Any unauthorized use may violate copyright, trademark and other applicable laws and may result in civil or criminal penalties.
— No part of this Website may be copied, reproduced, transmitted, displayed, stored or exploited for commercial purposes without written permission from Diamond Corporation SA.
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TRADEMARKS
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The trademarks, trade names, logos, emblems, slogans and service marks displayed on this Website are the property of Diamond Corporation SA ™ and Diamond Corporation SA ®, its affiliates and licensors.
Trademark Protection
— These trademarks may be registered in Z.A.R., U.K., U.S. and other jurisdictions.
— Use of these trademarks without prior written consent from Diamond Corporation SA is strictly prohibited.
— Media organisations may download designated logos or marks only from approved media resources for legitimate press purposes relating to Diamond Corporation SA.
— All other trademarks appearing on this Website belong to their respective owners.
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WEB CONTENT
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Materials on this Website including text, images, logos, graphics, site design, artwork, audio, video and software are provided by Diamond Corporation SA for informational purposes only.
Acceptance of Terms
By accessing this Website or downloading content you agree to the terms and conditions set out in this page.
If you do not agree with these terms, please refrain from accessing the Website.
Catalogue Accuracy
Diamond Corporation SA makes every effort to ensure that its online catalogue is accurate and complete.
However, product images may appear larger or smaller than actual size and colours may vary slightly depending on monitor settings.
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DISCLAIMER
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This Website and its materials are provided on an “As Is” and “As Available” basis.
Diamond Corporation SA makes no warranties regarding the accuracy, completeness or availability of the Website or its content.
Limitations
— Diamond Corporation SA is not responsible for incorrect or inaccurate information posted on the Website.
— The Website may contain errors, interruptions or delays in operation or transmission.
— Diamond Corporation SA does not guarantee the Website or server will be free from viruses or harmful components.
— Use of this Website is at the user’s own risk.
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ACCEPTABLE USES
Permitted Use
All informational material available on this Website may be used solely for personal, non-commercial or educational purposes.
Restrictions
— Users may not harm the Website or misuse it through hacking, spoofing, falsifying email headers or disrupting services.
— Registered members must provide accurate and complete information when creating an account.
— Users are responsible for maintaining confidentiality of their account credentials.
— Any unauthorized use of an account must be reported immediately to Diamond Corporation SA.
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TERMINATION
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These Terms of Use apply to all visitors of this Website.
Account Termination
Diamond Corporation SA reserves the right to suspend or terminate user access or accounts immediately in the event of a breach of these terms.
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SUGGESTIONS & COMMENTS
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Any information, suggestions, materials, ideas or comments submitted to Diamond Corporation SA shall be considered non-confidential.
Usage Rights
By submitting such materials you grant Diamond Corporation SA an unrestricted licence to use, reproduce, transmit, display and distribute such content for any purpose.
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THIRD PARTY WEBSITES
External Links
This Website may contain links to third-party websites provided solely for user convenience.
Third Party Responsibility
Diamond Corporation SA does not control or monitor external websites and is not responsible for the accuracy or reliability of information found on them.
Linking Conditions
Users may link to diamondcorporation.co.za provided that:
— The link points directly to the official homepage.
— The link does not misrepresent any relationship with Diamond Corporation SA.
— The link does not alter the appearance or content of the Diamond Corporation SA website.
— The linking website does not contain offensive or inappropriate material.
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VIOLATION OF TERMS
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Users must notify Diamond Corporation SA of any suspected unauthorized access or security breach involving the Website.
Enforcement
Unauthorized use, fraudulent activity or abuse of the Website may result in termination of access without notice.
Activities such as automated scraping or server-burdening programs may also lead to termination.
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EDUCATIONAL CONTENT
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Educational content, buying guides and recommendations provided on this Website are intended for informational purposes only.
Disclaimer
Diamond Corporation SA does not guarantee the accuracy or completeness of this information and customers should make purchasing decisions at their own discretion.
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SERVICE, PRODUCT & CERTIFICATE INFORMATION
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Diamond Corporation SA strives to ensure that product, service and certificate information is accurate and reliable.
Product Variations
Actual products or services delivered may vary slightly from the information presented online due to ongoing improvements and updates.
Diamond Certificates
Loose diamonds and custom jewellery are shipped with a diamond grading report issued by recognised grading laboratories.
Returned diamonds must include the original grading report and appraisal or replacement fees may apply.
Conflict-Free Diamonds
Diamond Corporation SA provides high-quality conflict-free diamonds sourced from Southern Africa.
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CONFLICT DIAMOND POLICY
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Diamond Corporation SA purchases diamonds only from reputable suppliers that comply with the Kimberley Process.
Ethical Standards
This international system ensures diamonds originate from conflict-free sources and supports transparency and ethical trade practices.
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INDEMNIFICATION
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Users agree to indemnify and hold harmless Diamond Corporation SA and its affiliates from any claims, damages or expenses resulting from violations of these terms.
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JURISDICTION AND GOVERNING LAW
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This Website is controlled and operated by Diamond Corporation SA from Pretoria, Gauteng, South Africa.
Applicable Law
These Terms of Use are governed by the laws of the Republic of South Africa.
Any disputes arising from use of this Website shall fall under the jurisdiction of courts located in Pretoria, South Africa.
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CONTACT INFORMATION
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For permission requests or queries regarding Diamond Corporation SA intellectual property or Terms of Use, please contact us.
Diamond Corporation SA
Pretoria, Gauteng, Republic of South Africa
Phone: +27 87 700 1219
Email: info@diamondcorporation.co.za
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PRODUCT AVAILABILITY AND PRICING
Currencies
Orders may be placed in South African Rand, British Pound, Euro or United States Dollar.
Availability
Some products may occasionally become unavailable before stock notifications are updated.
If this occurs, Diamond Corporation SA will contact you to offer alternatives.
Pricing Accuracy
Pricing errors may occur due to system or typographical mistakes.
Diamond Corporation SA reserves the right to correct such errors or cancel affected orders.
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INTERNATIONAL SHIPMENTS
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Orders placed on the South African website may be shipped to selected international destinations including Southern Africa, Europe and additional global markets.
Further Information
Customers may consult the “Where We Ship” page for a full list of supported countries.
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IMPORTER OF RECORD
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The recipient of an international order is considered the importer of record and must comply with all laws and regulations of the destination country.
Duties and Responsibilities
Customs fees, duties and taxes imposed by the destination country are the responsibility of the recipient.
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CUSTOMS, DUTIES AND TAXES
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International shipments may be subject to customs duties, taxes and additional charges imposed by the destination country.
Customer Responsibility
The recipient is responsible for all such charges required for customs clearance.
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VALUE ADDED TAX (VAT)
Domestic Orders
VAT will be applied to orders delivered within South Africa according to current legislation.
International Orders
Orders delivered outside South Africa will not include VAT but may be subject to local taxes and import duties.
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PAYMENT METHODS
Accepted Payments
— Credit Cards: Visa, MasterCard and American Express.
— Bank Wire Transfer.
— PayPal for orders under specified limits.
— Electronic Funds Transfer (EFT).
— Cash payments subject to banking regulations and applicable handling fees.
Minimum International Order
Orders shipped outside South Africa must meet a minimum order value of ZAR 5000.00.
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INSURANCE AND RISK
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All shipments are fully insured, which means that your order is always shipped risk-free.
Shipping Insurance
— For international shipments, delivery insurance (or asset protection) will be provided by a premier global shipping company.
— A fee of 0.20% of the total order value will be applied during the checkout process.
— This insurance protects your order from the moment it leaves Diamond Corporation SA until it arrives at your delivery address.
— This policy forms an agreement between the customer and the shipping insurance provider.
— Details regarding the insurance provider and claims procedure will be provided in your order confirmation email following purchase.
Delivery Security
For added security, a signature may be required upon delivery of your Diamond Corporation SA order.
Please ensure that someone is available at the delivery destination to sign for receipt of the shipment.
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ALTERNATE SHIPPING ADDRESSES
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Orders may be shipped to an address other than the billing address if required.
Security Requirement
— As a security precaution, the alternate shipping address must be registered with your credit card provider.
— This verification helps protect customers from unauthorized or fraudulent credit card transactions.
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ORDER CANCELLATION & RETURN POLICY
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Diamond Corporation SA provides customers with 7 days from the date their order is shipped to cancel or return their order.
Contact for Cancellation or Return
To initiate a cancellation or return request, please contact one of our diamond and jewellery consultants.
— Email: sales@diamondcorporation.co.za
— Telephone: +27 87 700 1219
— Customer service hours: Weekdays 09:00 – 17:00
Return Conditions
— The customer is responsible for all return shipping costs.
— Once an item has been shipped, cancellation will only take effect after the item has been returned to Diamond Corporation SA.
— The returned item must undergo a Quality Assurance inspection to confirm that it is in its original condition.
Non-Returnable Items
Diamond Corporation SA will not accept returns or exchanges on the following items:
— Custom-made items
— Made-to-order items
— Items purchased on sale
— Imported loose diamonds
— Made-to-order jewellery
Custom Order Cancellation Fees
Order cancellations on custom-made or made-to-order items will incur a 20% cancellation fee.
Additional Information
If you have questions regarding our cancellation procedure, please contact our customer service team.
Further details are available in our Returns Policy.
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Full eternity rings are manufactured according to the specific finger size requirements provided by the client.
As a result, these items are considered custom-made jewellery pieces.
Policy
— Orders for full eternity rings cannot be cancelled once production has commenced.
— Custom-made items cannot be returned for a refund or store credit.
— Each ring is manufactured specifically according to the client’s confirmed finger size.
Important Sizing Notice
Full eternity rings cannot be resized either smaller or larger after manufacture.
Customers are strongly advised to confirm their finger size before placing an order.
Please work closely with a jewellery professional at Diamond Corporation SA to ensure that the finger size provided is accurate.
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To keep our prices competitive and operating costs low, we do not allow comparison purchasing.
Comparison purchasing refers to the practice of buying several of the same item, keeping the one you prefer, and returning the remaining items.
Policy
— Purchasing multiple items for the purpose of comparison and returning the remainder is not permitted.
— This practice results in unnecessary restocking, inspection, and inventory handling costs.
— These additional operational costs ultimately increase overall pricing for all customers.
Assistance Before Purchase
To help confirm the quality and suitability of a diamond before making a purchase, customers are encouraged to speak with one of our expert diamond and jewellery consultants.
— Email: sales@diamondcorporation.co.za
— Telephone: +27 87 700 1219
— Customer service hours: Weekdays 09:00 – 17:00
Our team will be happy to assist you in selecting the most suitable diamond or jewellery item before completing your purchase.
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This service is referred to as 20% Secure.
20% Secure checkout is a Lay-Bye alternative payment solution by Diamond Corporation SA ®.
This payment option allows a customer to secure an item immediately by paying only 20% of the full purchase amount.
Key Terms:
— The price of an item is fixed for the first 30 days.
— Customers may choose between 1 to 4 months to complete payment.
— Once the final balance has been paid, the order is activated and dispatched within 7–10 working days.
— Account balances and statements may be viewed under Track Your Order.
— Payments may be made online at Online Portal.
— For sale amounts below ZAR 10,000, the secure payment option defaults to 50% Secure Checkout.
Price Protection
Items purchased using 20% Secure are subject to price changes after the first 30 days of payment due to exchange rate fluctuations and commodity price changes.
Any item paid in full within the first 30 days remains protected from price changes, and the item price will remain fixed.
Exceptions
The following exceptions apply to all items purchased using 20% Secure:
Exchange Rate Variation
If the ZAR/USD exchange rate fluctuates by more than ZAR 0.50, the sale price will be cancelled and a new sale price will be issued.
In this case, the buyer may cancel the order and receive a full refund of any amounts paid within 30 days.
Commodity Price Variation
If metal or diamond commodity prices increase by more than 10%, the sale price will be cancelled and a new sale price will be issued.
In this case, the buyer may cancel the order and receive a full refund of any amounts paid within 30 days.
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