Important! Prior to returning your item, contact customer care to obtain a returns Waybill with its unique return ID. Be sure to select the correct item as Change-of-mind refunds are not permitted and excluded from our Returns & Exchange policy.
Please contact a jewellery professional at Diamond
Corporation, South Africa TM for advice on metal choice, gem
choice, style choice and finger size before making your final
Diamond Corporation SA™ and Diamond Corporation SA ® guarantees its products to be made from the finest materials and free from defects in workmanship.
“Quality remains when the price is forgotten” reaffirms our belief that value is not only influenced by price, but by
premium quality that will last onto the next generation.
Our refund & exchange policy has been tailored to ensure flexibility to best serve the needs of our customers.
Standard product items
Diamond Corporation SA offers a 14-Days Refund or Exchange on ‘Standard product’ items that does not meet the required quality standards. ‘Custom made’ items are excluded and no refunds and exchanges are permitted.
Definition : ‘Standard product’ item -
“Any product item available for sale directly on diamondcorporation.co.za without any design choice or configuration
Definition : ‘Custom made’ item -
“Any product which is -
In terms of the Consumer Protection Act (CPA) section 56 (read with section 55), all goods purchased by a consumer are subject to an implied warranty of quality and suppliers can not contract out of this provision. This means that a consumer has the right to receive goods which are:
If within 30 days from date of purchase, the goods purchased at Diamond Corporation SA are found to be in contravention of the above, a consumer is allowed any of the three R’s:
In terms of these, suppliers/businesses are not obliged to accept the returned goods and refund the consumer. If
suppliers/business do honour these it will be out of good will.
Under the CPA, there are certain circumstances under which suppliers/businesses are obligated to accept the returned goods and refund the consumer with their monies.
The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 14 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the Diamond Corporation SA terms and conditions.
The product(s) in question must be returned to diamondcorporation.co.za in its original state, including all
original documentation. No refunds will be processed unless all original documentation is received back with the
Temporarily unavailable, Diamond Corporation SA will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for the indicated delayed period for delivery, or accept delivery of another product instead or a credit on your Diamond Corporation SA account, Diamond Corporation SA will issue a refund in respect of that product to you;
Permanently unavailable, Diamond Corporation SA will notify you and, unless you agree to accept another product instead or a credit on your Diamond Corporation SA account, Diamond Corporation SA will issue a refund in respect of that product to you.
Should you have redeemed a voucher or coupon against a product that is temporarily unavailable and you do not agree to an extended delivery period, or to accept delivery of another product instead, or the product is permanently unavailable and you do not agree to accept another product instead, Diamond Corporation SA will reissue you with a replacement voucher to the same value, with the same voucher terms and conditions.
(a) be fully refunded, or
(b) have the product repaired or replaced at Diamond Corporation SA’S expense:
Certain products may come with a supplier's guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.
To return or exchange your gift selection to Diamond Corporation SA please follow the instructions included with your package. Or follow the instructions set out below on How to return my package?
Merchandise will be available for refund, or exchange (excluding any shipping charges) providing it is returned in
the same saleable condition as when purchased, within 14 days of the date of purchase and if accompanied by
the original sales receipt.
Refunds will be issued to the original form of tender.
Diamond Corporation SA does not accept exchanges or refunds on any promotional, sale, engraved or customised pieces.
If you have any questions please contact Customer Service at cell: +27 861 106 186 or email@example.com and a jewellery professional will be on hand to assist you from 9am to 5pm Monday to Friday. Closed on Sundays and public holidays.
Return all the original packaging. You may be liable for the replacement cost of the packaging and collateral
material. For example, the diamond certificate is unique and carries a ZAR 1500 to ZAR 5000 replacement fee.
International shipments: Your Invoice will be provided to you in draft form by one of our Diamond and Jewellery
Professionals. Please complete and make three copies to expedite the processing of your shipment with an
Address your package. You will receive the address of a special destination for returns. For security reasons, DO
NOT write Diamond Corporation SA or Diamond Corporation SA anywhere on the outside of the box. Rather state Diamond Corporation SA
Call before returning items. Any unauthorised, improperly packaged, or non-insured packages will be returned to
sender. Items that have been damaged in any way cannot be accepted for return.
Diamond Corporation SA reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/ or to cancel any purchase partially or completely, with notice given to you. Diamond Corporation SA will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.